Refund & Cancellation Policy
Effective Date: June 1, 2026
1. Overview
This Refund and Cancellation Policy explains how billing, cancellation, and refunds work for GueauxStudio subscriptions. By subscribing to any GueauxStudio plan, you agree to the terms described here.
2. Subscription Billing
GueauxStudio subscriptions are billed on a monthly recurring basis. Your billing cycle begins on the date you first subscribe and renews on the same date each month. All prices are in US dollars. Each plan grants a monthly credit balance used to produce AI-edited videos — 1,000 credits per completed video, charged in two phases (700 at recording start, 300 on delivery). A base session includes up to 4 minutes 15 seconds of recording and a finished video up to 3 minutes long. If you need more time, tapping the in-session extend button costs 200 credits and adds one minute to BOTH the recording cap and the finished-video cap — up to 4 extensions per session. Extensions are only charged when you tap them. See the Subscription & Credit Policy for details.
Current plan pricing:
- Starter — $19.99/month — 4,000 credits
- Creator — $49.99/month — 11,000 credits
- Pro — $99.99/month — 23,000 credits
- Enterprise — custom pricing and credit allotment
When your credit balance is exhausted you may upgrade your plan to receive more credits. Recording stops automatically at your current per-session cap (starting at 4 minutes 15 seconds and growing by 1 minute with each in-session extension you tap), never above an absolute maximum of 9 minutes 59 seconds. Extension charges are only ever applied when you explicitly tap to extend during the recording.
3. Credit Rollover
Unused credits from your current billing month roll over to the following month, up to a maximum of 5,000 credits. Rolled-over credits expire at the end of the following billing period. Credits do not accumulate beyond this limit and have no cash value.
5. Cancellation
5.1 How to Cancel
You may cancel your subscription at any time by visiting your account settings and selecting "Cancel Subscription," or by contacting us at gueauxstudio@gueaux.com. Cancellation takes effect at the end of your current paid billing period.
5.2 Access After Cancellation
You will retain full access to all features of your plan through the end of your paid billing period. After that date, your account will be downgraded to a free or limited access state. Your recorded videos and video data will remain accessible for 90 days following cancellation, after which they may be permanently deleted.
5.3 Data After Cancellation
After cancellation, you may export or download your video content within the 90-day grace period. After this period, we are not obligated to retain your data. If you wish to retain your content, please download it before the grace period expires.
6. Refunds
6.1 Monthly Subscriptions
Monthly subscription fees are non-refundable. If you cancel a monthly subscription, you will not receive a refund for the current billing period but will not be charged for subsequent periods.
6.2 Annual Subscriptions
Annual subscriptions are not currently offered. If annual plans are offered in the future, annual renewal and refund terms will be stated at checkout.
6.3 Exceptions
We may issue refunds outside of this policy at our sole discretion in cases of:
- Documented and verifiable service failure attributable to GueauxStudio that prevented you from using the Service for more than 72 consecutive hours
- Duplicate charges resulting from billing errors on our part
To request an exception refund, contact us at gueauxstudio@gueaux.com with your account details and a description of the issue.
6.4 Platform Failure Credits
Refunds apply automatically when we received your recording but could not deliver your finished video — every credit charged for that session (recording, delivery if it was reached, and any extensions you tapped) is returned to your balance within minutes of the failure being detected.
Abandoned sessions are not refunded. If you close the app, drop off the call, or otherwise never send us a recording, the recording-start charge and any extensions purchased during that session are forfeited. If a technical problem on your end interrupted your session (crash, lost connection), contact us at gueauxstudio@gueaux.com and we’ll make it right.
If you believe a credit refund was not correctly applied, contact us within 30 days and we will investigate.
7. Plan Changes
7.1 Upgrades
You may upgrade your plan at any time. Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the new plan rate, and your next full billing cycle will be at the upgraded plan price.
7.2 Downgrades
You may downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle. You will retain your current plan's features and credit balance through the end of the current billing period.
8. Disputes
If you believe a charge was made in error, contact us at gueauxstudio@gueaux.com before initiating a chargeback with your bank or payment provider. We will work to resolve legitimate billing disputes promptly. Chargebacks initiated without first contacting us may result in account suspension pending resolution.
9. Changes to This Policy
We may update this policy at any time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
10. Contact
For billing questions or refund requests: gueauxstudio@gueaux.com